Bet PK Privacy Policy — Your Data, Your Rights

01 Introduction

Bet PK ("we", "us", "our") is an online entertainment platform offering sports betting, live casino, fish games, bingo and slots to adult users in Pakistan. We are the data controller for all personal information collected through the betpk.bar website and the Bet PK mobile application.

We understand that handing over your personal details requires trust, and we do not take that lightly. This policy is written in plain language so that you know exactly what we do with your information — no vague legal filler, just a clear explanation of our practices.

If you have any questions about this policy or how your data is handled, please contact our support team. Details are at the bottom of this page.

02 Data We Collect

We collect different types of information depending on how you interact with the platform. Here is a breakdown:

We do not collect any sensitive personal information such as medical or biometric data. We do not collect information about your ethnicity, religion or political beliefs.

03 How We Use Your Data

The information we collect is used for the following purposes:

• Account management: To create, maintain and secure your Bet PK account, verify your identity and process your login sessions.
• Transaction processing: To handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods reliably and accurately.
• Platform operation: To record bets, settle game outcomes, calculate VIP points and display your account balance and history correctly.
• Customer support: To respond to your queries, investigate complaints and resolve disputes efficiently using the history of your account activity.
• Security and fraud prevention: To detect suspicious activity, prevent multi-account registrations, identify automated bot usage and protect the integrity of the platform for all users.
• Platform improvement: To analyse aggregated usage patterns — for example, which sports betting markets or game types are most popular — so that we can improve the platform experience over time.
• Legal and compliance obligations: To retain financial transaction records as required and to respond to lawful requests from authorised bodies where applicable.
• Communications: To send you important account notices, deposit confirmations, withdrawal updates and, where you have opted in, promotional messages about bonuses or offers relevant to your account.

We do not use your personal data for automated decision-making that produces legal or significant effects without human review. If your account is flagged by our security systems, a member of the team will review the case manually before any action is taken.

04 Payment Data and PKR Transactions

All financial transactions on Bet PK are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the relevant payment gateway — whether JazzCash, Easypaisa, Raast, a bank or a card processor — handles the actual movement of funds.

What we store: We record the transaction amount, method, timestamp and reference number provided by the payment provider. This is necessary for reconciliation, dispute resolution and account history.

What we do not store: We do not store your full mobile wallet PIN, bank account password or card CVV in our systems. Payment credentials are handled directly by the respective payment provider under their own security and privacy standards.

If a transaction is disputed, our support team may need to review the transaction record to investigate. In such cases, only the minimum necessary data is accessed and only by authorised staff members.

05 Sharing Your Data

Bet PK does not sell, rent or trade your personal information. We share data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transactional data needed to process your PKR deposits and withdrawals. Each provider operates under its own privacy obligations.
• Game providers: Where third-party game content is served on the platform, the relevant provider may receive session identifiers necessary to run the game. They do not receive your full name, contact details or financial records.
• Technical infrastructure: Hosting, CDN, security monitoring and platform analytics services that support the operation of Bet PK may process technical data such as IP addresses and session logs. These providers are contractually bound to handle data only as instructed.
• Legal obligations: We may disclose personal information if required to do so by a valid legal process or to protect the rights, property or safety of Bet PK or its users. We will only share the minimum information necessary in such situations.
• Business transfers: In the unlikely event of a merger, acquisition or asset sale involving Bet PK, user data may be transferred as part of that process. We would notify affected users in advance where this is practically possible.

In all cases we require any third party that receives your data to maintain appropriate security standards and to use the information only for the specific purpose for which it was shared.

06 Cookies and Tracking

Bet PK uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. Here is what we use:

• Session cookies: These keep you logged in during your visit. Without them, you would need to log in again every time you navigate to a new page. Session cookies expire automatically when you close your browser.
• Preference cookies: These remember settings you have chosen, such as display preferences, so you do not have to set them again on your next visit.
• Analytics cookies: We use anonymised analytics data to understand which sections of the platform get the most use, how long sessions typically last and where players encounter difficulties. This helps us make improvements. The data is aggregated and does not identify individual users.

We do not use third-party advertising cookies, cross-site tracking pixels or social media tracking scripts on the Bet PK platform.

Most browsers allow you to control or delete cookies through their settings. Disabling session cookies will prevent you from staying logged in and may affect the core functionality of the platform. Disabling analytics cookies will not affect your ability to use any feature.

07 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure to handle any outstanding disputes, withdrawal requests or legal obligations.

• Active accounts: Data is retained for the full duration of your account's active status.
• Closed accounts: Core account details and transaction records are retained for a minimum period after closure for financial record-keeping and dispute resolution purposes.
• Support communications: Chat and email records with our support team are kept for a defined period to allow continuity of service if you raise a follow-up query.
• Gameplay data: Bet and game records are retained to allow settlement of delayed queries and to fulfil any applicable record-keeping obligations.

Once the retention period for a category of data has passed and there is no ongoing legal reason to keep it, we securely delete or anonymise that data.

08 Security Measures

Protecting your data is a core responsibility we take seriously. The Bet PK platform implements several layers of security:

• Encryption in transit: All data exchanged between your device and the Bet PK platform is transmitted over HTTPS using TLS encryption. This includes login sessions, account data and payment flows.
• Password hashing: Your account password is never stored in plain text. It is processed through a one-way cryptographic hashing function so that even internal staff cannot read it.
• Access controls: Internal access to user data is restricted by role. Only staff members with a legitimate operational need can access account information, and all access is logged.
• Fraud detection: Automated systems monitor account activity for patterns associated with fraud, unauthorised access or multi-accounting and flag suspicious behaviour for manual review.
• Regular reviews: We periodically review our security practices and update them as needed to address emerging threats.

While we apply industry-standard protections, no online platform can guarantee absolute security against all possible threats. If you suspect your account has been compromised, contact our support team immediately so we can lock the account and investigate.

09 Your Rights

As a Bet PK user, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any of your personal details are inaccurate or out of date, you can request that we correct them. For basic details like your contact number or email, you may be able to update these directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will honour this request unless we are required to retain certain information for legal or financial compliance purposes, in which case we will explain what we cannot delete and why.
• Right to restrict processing: You can ask us to stop using your data for certain purposes — for example, to stop sending you promotional messages — without closing your account entirely.
• Right to object: You can object to our use of your data for analytics or platform improvement purposes. This will not affect your ability to use the core platform.
• Right to data portability: You can request your account and transaction data in a structured, commonly used format so that you can retain your own records.

To exercise any of these rights, contact our support team with the subject line "Data Request" from the email address registered to your account. We will verify your identity before processing the request to protect against unauthorised data access.

10 Minors and Under-18 Users

Bet PK is strictly an adult platform for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

During registration, users are required to confirm their date of birth and that they are 18 or older. Where we have reason to believe that an account belongs to a minor, that account will be suspended immediately. Any funds held in a suspended underage account will be dealt with in accordance with our Terms and Conditions.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the platform's features or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we handle your data, we will make reasonable efforts to notify you — for example through an in-platform notification the next time you log in. However, we recommend checking this page periodically so you are always aware of our current practices.

Continued use of the Bet PK platform after an updated policy has been published constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to close your account and request deletion of your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please get in touch with our support team:

Email: [email protected]

Please include "Privacy Policy" or "Data Request" in your subject line so that the right team member handles your message. We aim to respond to all privacy-related queries within 5 working days. For urgent security concerns such as suspected unauthorised account access, please mark your message as urgent and we will prioritise your case.

All data requests must be submitted from the email address registered to your Bet PK account so that we can verify your identity before processing the request.